Casen is a practice intelligence platform designed for registered migration agents in Australia. It includes an Intake Agent chat for prospective clients and an indicative first-pass review of a client's documents.
Registered migration agents and their practices in Australia. Pro covers your whole practice, with unlimited users.
Yes. Casen was called Migro until September 2026.
No. Casen works alongside a practice's existing practice management system and doesn't replace it.
Casen is built by Integrated Platforms Pty Ltd, a Sydney company. You can meet the people behind it on the Who we are page.
No. Casen gives you an indicative first-pass review of a client's documents. It won't catch everything and it doesn't replace your professional judgement. You review the findings and decide what to do.
No. The review is an indicative first pass, so it won't catch everything. You check the findings and make the call.
No. Casen supports your review and doesn't replace it. Your judgement stays in charge.
Subclass 189, 190, 491, 482 and 186.
It checks the documents against each other and against the visa you choose. Casen reads them together and returns what it verified in code, plus points worth a closer look, each with the legislation behind it.
It marks a finding that Casen verified in code, such as a date of birth that differs between documents or an expired document. For one of these checks, see how to cross-check dates of birth across documents.
They are issues for the chosen visa that are worth a closer look, with the legislation cited. You decide whether each one matters for your client.
In about two minutes Casen returns what it verified in code and the points worth considering.
Up to 25 documents per check, in any format and with any file name, including scans, phone photos, PDFs and Word files.
It depends on the tool, so check before you upload. Casen is built for client documents: they are stored and processed in Sydney, encrypted at rest and in transit, and every upload is scanned for malware in Sydney before anyone can open it. The AI runs with zero data retention. For questions to put to any AI vendor, read our guide to uploading client documents to an AI tool or the Trust page.
No. Documents are never used to train AI models, and nothing Casen sends to the AI is used to train any model.
All client documents and AI processing stay in the Sydney region (australia-southeast1). Documents are encrypted with AES-256 at rest and TLS 1.3 in transit. The AI runs with zero data retention and never trains on client documents. Casen has CSA STAR Level 1 and CSA STAR for AI Level 1, and is an ASD Cyber Security Business Partner.
Google Vertex AI (Gemini), deployed in Sydney (australia-southeast1). It is named on the Trust page with exactly what it receives.
Client data doesn't leave Australia unless you switch on a connector yourself. Casen stores and processes client data in Australia. If you choose to use the Claude connector, the information you request through it is sent to Claude, and the same applies to any tool you connect through the API. Some practice-level data does leave Australia, such as account emails and CRM records, and the Trust page lists every provider that handles it.
It depends on the file. Documents uploaded for a one-off analysis are deleted automatically after 24 hours, and the analysis results stay in your account. Documents attached to a client or a lead are kept in your practice's own private storage until you delete them.
Yes. Deleting a client removes their record, files and document analyses from Casen. Recovery copies are kept for up to 14 days in case of a system failure, then they are gone. The intake conversation they came in through stays in your leads, unlinked from the deleted client.
Yes. Casen's DPA lets you audit how Casen processes your data, or appoint an independent auditor to do it, with 30 days' written notice.
Yes. You stay responsible for your clients' confidentiality when you use any AI tool, and Casen's review is indicative, so you check the findings. Read OMARA's guidance on AI.
Yes. The pricing section lists this under Pro: “Connect Casen to Claude: ask about your leads, clients and analyses in plain English”. Get your clients' consent before enabling any connector that sends their information to a third party. See our guide to using Claude with migration documents.
Yes, on Pro. API access lets you connect Casen to the automation tools your practice already uses.
Pro is for your whole practice, with unlimited users. Every agent, coordinator and assistant gets their own login, at no extra cost. Starter is for one user.
Yes. Starter is free, with 10 credits for one user and no credit card.
Starter is free, with 10 credits for one user and no credit card. Pro is A$199 a month for your whole practice, with unlimited users.
It's an AI chat on your practice's website or your own intake link. It talks to prospective clients, asks the questions you choose and lets them upload documents. Before the first consultation, you get a private pre-assessment of their likely visa pathway. See how to screen visa enquiries before the first consultation.
Start free: create an account at app.casen.io/signup, with no credit card. You can also book a demo first, or email info@casen.io.
